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Insurance and Protection: To safeguard your precious jewelry during transit, all packages are insured. This means that in the unlikely event of loss, damage, or theft, you will be fully protected and compensated. We work with reputable shipping carriers who offer comprehensive insurance coverage, providing you with peace of mind throughout the shipping process.

Shipping Speed: We understand the excitement of receiving your jewelry as soon as possible. Therefore, we offer expedited shipping options to ensure timely delivery. Most packages are set for 2-day shipping, allowing you to enjoy your new jewelry without unnecessary delays. Please note that the estimated delivery time may vary depending on factors such as your location and any unforeseen circumstances.

Shipping Costs: The shipping cost for your order will vary depending on the weight of the package. As jewelry items can vary in size and weight, the shipping cost will be calculated accordingly. During the checkout process, you will have the opportunity to view the shipping cost specific to your order before finalizing the purchase. We strive to offer competitive shipping rates while ensuring the safety and timely delivery of your jewelry.

Tracking and Updates: We provide tracking information for all shipped packages, allowing you to monitor the progress of your order. Once your package is on its way, you will receive a tracking number that you can use to trace the shipment and stay informed about its estimated arrival. We encourage you to regularly check the tracking status for the most up-to-date information on the whereabouts of your jewelry.


International Shipping: For our international customers, we offer worldwide shipping to many destinations. Please note that additional customs duties, taxes, or fees may apply, depending on the regulations of your country. These additional charges, if any, are the responsibility of the recipient and are not included in the shipping cost.


We take pride in the craftsmanship and uniqueness of our custom jewelry pieces. As each custom piece is tailored specifically to the individual customer, all sales of custom jewelry are considered final. We are unable to accept returns or exchanges for custom jewelry due to their personalized nature.

However, your satisfaction is our utmost priority, and we stand behind the quality of our craftsmanship. In the unlikely event that you encounter any issues with the craftsmanship of your custom jewelry or if you are not completely satisfied with your purchase, please reach out to us promptly. We value your feedback and want to make it right.

Our dedicated customer care team will work closely with you to understand and address your concerns. We strive to provide exceptional service and find a satisfactory resolution. Depending on the situation, we may offer to repair or replace the piece, make necessary adjustments, or provide store credit for future purchases as a gesture of goodwill.

We are committed to maintaining your trust and satisfaction throughout your experience with Ant Gio Jewelry. Should you encounter any issues or have any questions regarding your custom jewelry purchase, please do not hesitate to contact our customer care team. We are here to assist you and ensure your complete satisfaction with your one-of-a-kind jewelry piece.

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